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APPOINTMENTS ADVICE

Appointments may be booked by telephoning or visiting the surgery where our Receptionists will be pleased to help you.  Some appointments can be booked online using the Patient Access system - see below.  Our phones are busiest between 8.00am & 9.30am so please try to avoid calling at this time unless you need to make an appointment urgently.

To improve the availability of appointments for patients we now operate a system called Advanced Access - see details below.
This system applies only to the Doctors not the Nurses nor Health Care Assistants (who can be booked up to 4 weeks in advance).
You may make a routine appointment with any of the Doctors in the practice (we would recommend that you see one Doctor consistently, where possible).
All Appointments are 10 minutes long (please ensure one patient and one problem per appointment). If you need any longer you may book a double appointment but please make sure you tell the receptionist when booking.

We do try our best to run to time but due to the nature of our work this is sometimes difficult to achieve.  Unfortunately, many appointments are wasted because patients do not ring to cancel or call too late for their appointments to be offered to someone else.
Please help us by letting us know as soon as possible if you cannot attend your appointment.

How does Automatic 'Check-in' work?

When you arrive at the surgery you can 'check-in' using the automated screen located to the left of the Reception Desk.
Simply identify yourself with your date of birth & gender and you will be noted as 'Arrived' on the system.  There is no need to go to Reception. 

How does Advanced Access work?

  • If you contact the surgery before 10am you will be offered an appointment that day.
  • Your Appointment will be with a Doctor or a Nurse, or you may be offered a telephone consultation.
  • If no appointments are available, urgent problems are referred to the Duty Doctor.
  • If you wish to see a particular Doctor, all their appointments for that day may have already been taken. The Receptionist will advise you on the next available appointment with that Doctor or with another health professional.
  • A number of appointments are available up to 2 weeks in advance.

How does the online 'Patient Access' system work?
Some Appointments are also available to book online.  To register for this service, please speak to a member of reception.
Once registered, the same log in details serve both Appointments and Repeat Prescription requests.

Booking appointments on-line

Before you can start booking appointments on-line you must first register your details for this service.
Just ask at our reception for a Registration Form and show valid ID to confirm your identity. This provides all the information needed. Then click here.

The first time you use this facility you have to create your account.

Once registered you can simply log on with your your practice ID, patient ID and password given earlier. You can view any appointments already made, cancel them is necessary, or book a new appointment after checking which times are available.

When you book an appointment on-line, you will receive confirmation immediately. There is no need to re-confirm by e-mail or telephone - just arrive promptly on the day.

Home Visits

Home visits should be requested before 10.00am and are only intended for those too ill or infirm to travel. Where transport is a problem please try and get a neighbour or relative to bring you down to the surgery (alternatively see below). Where a home visit is necessary the receptionist will ask for details of the problem to help the doctor to plan their rounds.

Out of Hours Arrangements

When the surgery is closed (before 8am and after 6.30pm Monday to Friday and at weekends) please telephone NHS111 - dial 111.

Minor Injuries Unit

The Minor Injuries Unit is based at Southmead Hospital (previously A&E). Open from 9am – 9pm 7 days a week. A dedicated team of emergency nurse practitioners are on hand to deal with a wide range of minor injuries and illnesses from wounds and sprains to broken bones and burns.

NHS Walk-In Centres

There are two NHS walk-in centres in Bristol (see below) where patients can go for treatment for minor injuries and illnesses such as strains and sprains, coughs and colds and flu-like symptoms. Emergency contraception is also available.

  • Bristol City Walk-in Centre has now moved to Broadmead Medical Centre, on the first floor of Boots in the Galleries (59 Broadmead, Bristol, BS1 3EA) (open 8am-8pm Monday-Saturday) Telephone: 0117 954 9828. Show map
  • South Bristol Walk-in Centre, South Bristol Community Hospital, Urgent Care Centre, Hengrove Promenade, Hengrove Park, Whitchurch, Bristol (for (open 8am-8pm every day). Telephone: 0117 3429692. Show map
  • for Sat Nav use BS14 0DB post code that will take you to City of Bristol Skills Academy at the entrance to the Hospital site and the hospital is 400m further in Hengrove Park.

Non NHS Services

A range of services are offered which are not covered by the National Health Service. For example, sports medicals, insurance medicals, private sick notes, completion of insurance forms, letters to third parties (i.e., confirming medical conditions for holiday travel), passport form completion etc. Details of fees can be obtained from reception.

Overseas visitors

Visitors from abroad are not normally entitled to receive care on the NHS and there will normally be a charge for any consultations and treatment. If a prescription is issued, there may be a charge at the pharmacy for the medication. If a patient requires referral to hospital, there are likely to be further charges.

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